staysure customer service

If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. How do I access my My Staysure account? - Staysure Support Your Staysure Reviews. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Have you been complained about? We're very proud of the people that work in the business and recognise it's great people that make a great organisation. .wsite-footer blockquote {} Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Kind regardsSophie. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Will look around for my next policy. Offer comprehensive training to fullfill the role. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. The first time started out fine then I was transferred . "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. .wslide-caption-text {} Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. .mobile-nav .icon-caret svg { Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Resolver is free. Not a good experience. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Wed like to hear from you. Well always be on hand with guidance and support to help you get the results youre looking for. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() | Read 199,981-200,000 Reviews out of 200,383 . You will receive a written acknowledgement within 5 days of raising your complaint. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Many thanks. All rights reserved. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. My sincere apologies for the frustration and inconvenience caused. Pros & Cons are excerpts from user reviews. //--> You may change your settings at any time or accept the default settings. They are passionate about supporting new people into the business and we receive great feedback. Here are 8 tips for writing great reviews. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Have a fantastic holiday. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm {"navigation\/item":"

\n Staysure Travel Insurance Reviews | Read Customer Service Reviews of - Email address - Full name - Telephone no. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. } Outright being lied to didnt help either. Handful of friends made at Staysure. Have a fantastic holiday. I got an online quote and with no warning it increased in 1 minute by about 40. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We also ensure all reviews are published without moderation. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Do you agree with Staysure Travel Insurance's 4-star rating? We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Resolver can help you send your complaints to Staysure. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Dear WAMM71,Thank you for your 5 star review. Was this review helpful? Friendly team with lot of knowledge. } Staysure is a trading name of TICORP Limited. _W.isCheckoutReskin = false; Staysure is a trading name of TICORP Limited. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. achieve performance targets across their product portfolio. Were available during the following times: When is a time you've been in a difficult situation and how did you solve it? If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Find out how we combat fake reviews. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. We use dedicated people and clever technology to safeguard our platform. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Therefore i lost out on the deal. (Madrid), Espaa. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Most of the time the customers were great and easy to get along with. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I will only use them in the future. Thank you for posting your comments. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Sunday 25 December: Closed }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. She had to cancel her holiday to undergo treatment and submitted a claim. achieve performance targets across their product portfolio. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} _W.storeCurrency = "GBP"; .wsite-button-small .wsite-button-inner {font-size:13px !important;} We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. It wasn't great. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Wishing you all the best for the future. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. } Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. 2 Staysure Customer Service interview questions and 2 interview reviews. Don't Pay out on Holiday cancellation due to Death of Parent. Still requesting further information whilst she was on her death bed. The calls are non stop , its very busy and mentally exhausting . Staysure is a trading name of TICORP Limited. How to make a complaint | Staysure We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they Bedford Road, Not happy. Warm regards,Vicki. A nice change from the hassled feeling I often feel when dealing with call centres. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. As I was desperate I bought it. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. We are remunerated by commission for the arrangement, service and renewal of var STATIC_BASE = '//cdn1.editmysite.com/'; font-family: "Montserrat" !important; Thank you for choosing Staysure. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Warm regards,Vicki. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Customer Service Representative Salaries in the - Indeed I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. The Embassy were amazing. .fancybox-title {} Have a fantastic holiday. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . _W.storeCountry = "GB"; They pick and choose who is significant to you when they pass away. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Your product is good, and well rated by others, so I gave you 3 stars. Have a fantastic holiday. Av. Lack of direction from middle management and above. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. This took 9 months to claim back!!! The process was quick and easy and Lisa was very pleasant to deal with. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. document.documentElement.initCustomerAccountsModels++ What a get-out-of-jail clause that is! Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Thank you for posting your comments. Staysure Group | LinkedIn Staysure Complaints Email & Phone | Resolver UK Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Very friendly, nice people to deal with. Didnt have to wait very long to be answered. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Get started now and lets get this sorted. You need to sharpen up the verification/activation mechanism. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. | Read 207,881-207,900 Reviews out of 208,075 I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. This was done because they said I owed them holiday which they asked me to take as compassionate leave. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Have a fantastic holiday. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Please check with your phone provider if you are unsure about how much a call will cost. Do you agree with Staysure Travel Insurance's 4-star rating? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. a:link, The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. If you need more help, please visit our FAQ Help Centre. The HR Team. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"