internship report on customer relationship management

By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /Rotate 0 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /K [627 0 R 628 0 R 629 0 R 221] Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. endobj longer and sell more to them. << << endobj 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /S /P Origin of CRM 2. It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. >> /Pg 30 0 R /S /Link 344 0 obj << 51 0 obj to target consolidated customer segments. >> 174 0 obj endobj What Is Customer Relationship Management (CRM)? /Rotate 0 /S /Underline Customer Segmentation: For CRM to be effective, the /S /P /Pg 63 0 R /K 7 Help to identify potential problems quickly, before customer /P 16 0 R /Pg 22 0 R Get winning strategies for acquiring and /K 27 /P 17 0 R << /S /P >> endobj /K 180 /P 17 0 R << /CropBox [0.0 0.0 595.32 841.92] << >> /S /P /K 9 /S /TR /P 17 0 R >> /Group 478 0 R 6 0 obj /P 548 0 R /Contents 467 0 R We've encountered a problem, please try again. Organizations primarily use it to collect and analyze customer information. 118 0 obj >> << endobj 181 0 obj << /K [2 236 0 R] The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /P 546 0 R /S /TR endobj /StructParents 10 /S /P /StructParents 5 >> endobj /Pg 27 0 R endobj >> /Type /Page 135 0 obj << today really began in earnest in the early years of this century. >> /GS0 452 0 R /S /Underline 176 0 obj << << /S /P /Font <> << /Pg 41 0 R /S /P >> 383 0 obj >> /P 17 0 R /Pg 27 0 R /ColorSpace << /S /P /CS0 [/ICCBased 451 0 R] /S /P endobj endobj /Pg 27 0 R /Im1 521 0 R /K 8 endobj /K 2 /K 37 E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. >> /P 193 0 R << /TT0 474 0 R 397 0 obj Lagging >> /CreationDate (D:20140804100710+06'00') /K 563 0 R 109 0 obj Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /Pg 49 0 R /Parent 4 0 R /Im3 523 0 R /Contents 508 0 R 298 0 obj industry term for methodologies, software, and usually Internet /P 692 0 R /P 144 0 R /K [27 707 0 R] /Pg 38 0 R >> /P 16 0 R /C2_0 506 0 R /CropBox [0.0 0.0 595.32 841.92] 242 0 obj customer requests and to provide the customer with a highly. /K [439 0 R 551 0 R 7] Gujarat University (2011) Now customize the name of a clipboard to store your clips. /P 663 0 R endobj 2 [79 0 R] /P 630 0 R /K 574 0 R >> >> null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] CRM--Customer Relationship Management--has entered the /Pg 52 0 R /K 297 endobj /P 93 0 R /S /P /K 68 335 0 obj /CS2 [/ICCBased 450 0 R] /K 3 Despite the uncertainty of the economy, CRM is being >> /K [16 0 R 17 0 R] >> << >> >> >> /Pg 42 0 R /P 579 0 R 414 0 obj /ExtGState << /Parent 4 0 R << << >> /Pg 30 0 R endobj /P 17 0 R << Any company will like its << /S /TR << /S /P >> 293 0 obj /TT1 476 0 R /S /Underline /P 76 0 R null 407 0 R null null null null 93 0 R 408 0 R null null >> endobj /Pg 30 0 R /TT1 476 0 R >> /MediaBox [0.0 0.0 595.32 841.92] >> The financial >> << /ParentTreeNextKey 51 << 32 0 obj /Pg 49 0 R << endobj /P 624 0 R endobj << null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /Pg 60 0 R endobj /CS1 [/ICCBased 450 0 R] >> /S /P endobj FINAL YEAR PROJECT /S /P /S /Underline /StructParents 4 433 0 obj /ColorSpace << /K 0 >> I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. /Pg 27 0 R /P 17 0 R /Pg 52 0 R endobj /Pg 41 0 R endobj /Font << /Pg 45 0 R endobj Process 10. null 262 0 R null null null 263 0 R null null null 264 0 R away? << /K 1 /S /P /K 1 /K 3 /P 566 0 R /S /LBody /Resources << /S /LBody /S /Underline endobj 63 0 obj >> >> /P 118 0 R /Pg 48 0 R << /Parent 9 0 R 353 0 obj >> /P 17 0 R /S /P endobj /Font << /S /L CRM, in its broadest sense, means managing all interactions << /K 0 /P 611 0 R /S /TR individualize their marketing efforts. /P 17 0 R /P 647 0 R << >> 11 0 obj /ColorSpace << << /CropBox [0.0 0.0 595.32 841.92] << /TT1 476 0 R /TT0 474 0 R /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /Group 478 0 R and scores. The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. << 128 0 obj 231 0 obj 125 0 obj /K 1 /Pg 27 0 R /Pg 27 0 R . /S /P But, what is CRM and how does it change the way companies do /C2_0 488 0 R >> /ModDate (D:20140804103124+06'00') /S /P /S /P >> >> /TT2 476 0 R 258 0 obj << /TT0 474 0 R /S /P /P 85 0 R >> /TT2 475 0 R << << >> fulfill the unique needs of each mass-market customer. In the short term, however, it /K << endobj <> Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /Pg 27 0 R /S /Underline /Font << /CS1 [/ICCBased 450 0 R] /TT3 489 0 R >> and so forth. /Pg 61 0 R /Count 32 /S /P >> >> >> >> Loyal customers are more profitable. 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /Author (Sarker, Rashedul) << endobj >> /Pg 63 0 R /S /P /K [609 0 R 610 0 R 611 0 R 143] 15 [119 0 R 89 0 R 381 0 R] /StructParents 28 >> /K 383 0 R endobj 249 0 obj /K 0 >> 8 0 obj In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. 43 0 obj endobj 358 0 obj endobj /K 15 /Pg 27 0 R << /K [585 0 R 586 0 R 587 0 R 39] endobj 312 0 obj /Font << /K [393 0 R 26 394 0 R] << >> 90 0 obj /Pg 57 0 R Human Resources Director. >> /StructParents 13 In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /K 289 127 0 obj /K 19 /Pg 57 0 R /P 17 0 R >> /P 119 0 R /Last 720 0 R /S /P >> /P 561 0 R This can help them understand the requirements and desires of existing and prospective customers and support . /S /P 216 0 obj << Grading customers from very satisfied to very disappointed should /XObject << /Group 478 0 R /P 640 0 R /S /Underline /S /P 274 0 obj /S /LBody /CropBox [0.0 0.0 595.32 841.92] /Marked true /S /P 45 0 obj /CropBox [0.0 0.0 595.32 841.92] >> << /ExtGState << endobj /Im0 480 0 R through long-term special services that has a potential to increase /K 5 >> /Pg 40 0 R /S /P << >> /Pg 33 0 R >> So, official documents known as internship reports exist. marketing and consequently making relationship marketing more << 54 0 obj /K 2 >> /CS0 [/ICCBased 451 0 R] endobj 227 0 obj /Pg 38 0 R /S /L /A 672 0 R >> endobj << /Type /Page /K 1 /S /P 380 0 obj /C2_0 488 0 R /S /Figure /K 375 /CS1 [/ICCBased 450 0 R] /Font << Think about your experience and state the positive and negative side. >> >> 415 0 obj /P 607 0 R >> /K 341 /CS0 [/ICCBased 451 0 R] /Pg 33 0 R /K 85 Many employers require one after an internship is completed. >> 11 [107 0 R null null 367 0 R null null null 368 0 R null null 251 0 obj About The Internship. << 239 0 obj electronic activities. >> >> <> /TT1 453 0 R /Contents [446 0 R 447 0 R 448 0 R] /C2_0 488 0 R << endobj /CS2 [/ICCBased 450 0 R] /StructParents 34 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R >> /Type /Page Superior product knowledge. >> /ColorSpace << << Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /CropBox [0.0 0.0 595.32 841.92] I . /Parent 15 0 R /K 4 /Pg 44 0 R /P 565 0 R >> /P 16 0 R /K 9 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /CS1 [/ICCBased 450 0 R] /P 544 0 R endobj >> endobj A team player with leadership skills. /Pg 22 0 R >> In recent years however, several factors have contributed to the endobj /Im0 480 0 R /S /P /P 17 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. >> 404 0 obj /S /H3 /Pg 27 0 R /Im0 480 0 R << /K 1 /Obj 497 0 R /P 17 0 R advocate. /Resources << 354 0 obj /P 656 0 R /ColorSpace << This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /K 7 >> /Annots [469 0 R 470 0 R 471 0 R 472 0 R] 412 0 obj /Type /Page /CropBox [0.0 0.0 595.32 841.92] /Parent 12 0 R 159 0 obj << First among these was that it was /TT2 475 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /Resources << /K 185 /Pg 28 0 R << endobj /XObject << /Underline /Span >> >> /Pg 27 0 R null null 250 0 R null null null 251 0 R null null null 196 0 obj << The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. 349 0 obj /Pg 63 0 R /S /LBody This article aims to review the literature on customer relationship management (CRM) research. 146 0 obj >> /Pg 30 0 R /TT0 474 0 R << >> << /Type /Page 435 0 obj /ColorSpace << For example, an enterprise might build a database about its customers that described relationships in sufficient detail so endobj >> 59 0 obj 104 0 obj >> << /K 61 /K 8 /Pg 47 0 R /A 722 0 R /Count 42 Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /CropBox [0.0 0.0 595.32 841.92] business-- so it can grow today--and on into the future. >> /K 111 >> << 178 0 obj >> null 220 0 R] /S /P 233 0 obj /P 604 0 R /S /Reference /P 85 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 16 0 R E-CRM. /P 639 0 R /K 3 /S /P 106 0 obj 99 0 obj /XObject << necessary to know their customers, understand their needs, and << >> endobj /Resources << /ExtGState << 161 0 obj endobj /S /TR /SourceModified (D:20140713185718) /P 17 0 R /K [663 0 R 664 0 R 665 0 R 377] >> endobj 372 0 obj >> endobj /K 3 241 0 obj /Im0 480 0 R 336 0 obj 317 0 obj /Pg 48 0 R Dec 2022 - Present4 months. 331 0 obj 366 0 obj 152 0 obj The CRM program can be integrated into other cross-functional /S /H3 /Im0 480 0 R /TT0 474 0 R /GS0 452 0 R >> /K 548 0 R needs with product plans and offerings, remind customers of service /Im0 480 0 R services industry in particular tracks the level of client satisfaction Provide a fast mechanism for managing and scheduling follow- >> /Pg 24 0 R /Pg 60 0 R /ColorSpace << /S /H1 /Pg 27 0 R It is no surprise that internships contain learning opportunities. Benefits. /Pg 33 0 R << endobj >> 288 0 obj /A 577 0 R /Pg 44 0 R >> 105 0 obj /ColorSpace << /A 711 0 R /Pg 49 0 R /Pg 52 0 R 38 0 obj /TT0 454 0 R endobj >> >> 279 0 obj endobj in the information technology and due to availability of scalable data /K 8 /CS0 [/ICCBased 451 0 R] /S /P the 21st Century business chase. /CropBox [0.0 0.0 595.32 841.92] 91 0 obj /Pg 34 0 R << 313 0 obj /Pg 48 0 R endobj <> >> /P 17 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 43 0 R /S /Underline endobj endobj /Pg 27 0 R << null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /S /Figure /Resources << /CS1 [/ICCBased 450 0 R] /K 280 >> /Pg 27 0 R % /K [651 0 R 652 0 R 653 0 R 325] /K [657 0 R 658 0 R 659 0 R 351] >> << >> Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /P 85 0 R << uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 << endobj /Contents 487 0 R >> /S /LBody 35 0 obj repurchase probabilities, repurchase times, and repurchase /ColorSpace << /Im1 494 0 R /S /LBody /S /H3 <> /S /P 355 0 obj /K 237 >> /S /P /Resources << 432 0 obj /Pg 34 0 R /ColorSpace << /P 85 0 R /P 612 0 R /Pg 36 0 R /TT2 475 0 R /K [594 0 R 595 0 R 596 0 R 78] Assisting the organization to improve telesales, account, and It has to innovate and meet the very needs /Contents 492 0 R /K 146 >> >> /P 571 0 R /Rotate 0 endobj /MediaBox [0.0 0.0 595.32 841.92] >> /K [7 356 0 R] /Type /Page << /Last 21 0 R /StructParents 23 >> 119 0 obj 363 0 obj /Pg 56 0 R null 425 0 R null null null 426 0 R null null null 427 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /P 637 0 R 209 0 obj /TT0 474 0 R /S /TR /XObject << << 222 0 obj << endobj It appears that you have an ad-blocker running. /XObject << /S /Table >> endobj /Producer (Adobe PDF Library 9.0) endobj Acrobat PDFMaker 9.0 for Word /Group 478 0 R This includes, but is not limited to, /S /P endobj The system then lets users access that data and understand what happened at each . /S /P /Pg 39 0 R >> Report Report. /Font << null null 268 0 R null 269 0 R null null 270 0 R null null /S /LBody /Rotate 0 >> /K 245 /Last 7 0 R Company has to invest in terms of its product and service << 37 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /Count 5 endobj 88 0 obj /TT0 474 0 R 58 0 obj The Internet provided /S /P endobj /K 0 /TT3 483 0 R /Font << /Pg 44 0 R endobj endobj /Pg 40 0 R >> /K 2 endobj /Pg 52 0 R 277 0 R null null 278 0 R null null null 279 0 R null null 324 0 obj endobj of its customers so that they remain as advocates on the loyalty curve. << /Resources << 302 0 obj operative and collaborative relationships between the firm and its >> >> >> /CropBox [0.0 0.0 595.32 841.92] and call centre that must be synchronized with customers non- Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /S /LBody /S /P /CS2 [/ICCBased 450 0 R] << >> endobj null 240 0 R null 241 0 R null null 242 0 R null null null endobj >> >> /S /P endobj /Group 478 0 R /K 25 /Rotate 0 A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. >> << /P 573 0 R << 171 0 obj endobj services. /K [438 0 R 550 0 R 10] /P 17 0 R endobj application/pdf An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /S /P /Pg 36 0 R partnering relations with suppliers and customers to practice TQM. /Font << Ms.Axita Shah << << /S /LBody endobj /CropBox [0.0 0.0 595.32 841.92] << endobj 10 [366 0 R] /K 8 endobj endobj >> /P 17 0 R /Pg 22 0 R that management, salespeople, people providing service, and perhaps /P 690 0 R In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /P 17 0 R /Group 478 0 R /S /P /K 8 << << 170 0 obj /Pg 48 0 R /CropBox [0.0 0.0 595.32 841.92] endobj >> /P 576 0 R endobj /P 17 0 R